Pozative is the free online review management tool that helps business interact with customers. Upon completion of a course, surveys are completed by the students and handed to the admissions representatives. Those who write great reviews should be encouraged to write a review. A text will be messaged to them with a link to Google or Yelp to write a positive review to improve local listing. It’s good practice to reply to reviews. To send a text, type in the customer name and phone number to text them a link to write a review.